80hi's Privacy Policy —
Committed to Protecting Your Information

80hi ("we", "us", or "platform") is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the 80hi website, how that information is used, who it may be shared with, and how we keep it secure.

By using this website or registering an account, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using this platform.

We collect the following types of information to improve your experience on the 80hi platform and to provide secure services:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity details — for identity verification.
• Email address and mobile number — for account communication.
• Payment information — to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Contact information provided by the user, such as messages sent through support tickets or live chat.

1.2 Automatically Collected Information

• IP address and device type — for security and fraud prevention.
• Browser type, operating system, and screen resolution.
• Your navigation patterns on the platform, click-stream data, and session duration.
• Cookies and similar tracking technologies (details provided in Section 6).

1.3 Information Received from Third Parties

• Transaction confirmation information from payment processors.
• Information received from identity verification services (as part of the KYC process).
• Risk assessment information from fraud prevention agencies.

80hi uses your information only for specific and legitimate purposes. We never use your information in excessive or irrelevant ways. The main purposes for which we use your information are described below:

2.1 Service Operation & Delivery

• Ensuring account creation, verification, and management.
• Processing deposit and withdrawal transactions — minimum deposit ৳200 and minimum withdrawal ৳500.
• Monitoring and managing gaming activity.
• Awarding bonuses, promotions, and VIP rewards.

2.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Ensuring age verification — 80hi is for users aged 21 and above only.
• Following responsible gaming guidelines.

2.3 Communication & Support

• Sending important account-related notifications.
• Providing effective customer support via 24/7 live chat and email.
• Assisting with the resolution of technical issues.

2.4 Platform Development

• Analysing and improving the user experience.
• Analysing user preferences to develop new games, features, and services.
• Identifying technical issues and resolving them promptly.

80hi does not sell or rent your personal information to third parties. However, in certain circumstances we may share limited information:

3.1 Service Provider Partners

Information is shared with payment processors, identity verification services, game providers (such as PG Soft, JILI, Pragmatic Play, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming), and technology service providers only to the extent necessary to carry out the service. These partners are bound by confidentiality agreements with us.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

3.3 Fraud & Security

Information may be shared with relevant agencies to prevent financial fraud, money laundering, or other illegal activities.

3.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in a timely manner.

80hi applies industry-standard technical and administrative measures to protect your information. Our security framework is described below:

• SSL Encryption: All of our web traffic is secured with SSL/TLS encryption technology, which keeps the exchange of information between your browser and our servers safe.
• Data Storage Encryption: Sensitive information collected is stored in encrypted form to prevent unauthorised access.
• Access Controls: Only authorised staff can access your information, and every access is logged.
• Two-Step Verification: Two-factor authentication (2FA) is used to enhance account security.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Fraud Detection: Automated monitoring systems remain active to detect suspicious activity.

No data security measure is one hundred percent guaranteed, but 80hi always makes every effort to keep your information secure.

80hi retains your information only for as long as it is needed. Our data retention policy is described below:

5.1 Active Accounts

We retain all necessary information for as long as your account is active. Even after an account is closed, information may be kept for a defined period to meet legal and regulatory obligations.

5.2 Financial Transaction Records

Records of deposits, withdrawals, and other financial transactions are retained for an extended period, as financial regulation laws require this type of record to be kept.

5.3 Inactive Accounts

Information on accounts that have been inactive for a long period is gradually deleted, though the minimum information needed for security and fraud prevention may be retained.

80hi uses cookies to improve the experience of website users and to ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistical data to help us understand how the platform is being used.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent many features of the 80hi platform from working correctly.

As a user of 80hi, you have certain important rights over your own personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request a correction if any of your information is inaccurate.
• Right to Deletion: In certain circumstances you may request that your information be deleted — where there is no legal obligation to retain it, we will fulfil such requests to the best of our ability.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Data Portability: You may request a copy of your information in a structured format.
• Withdrawal from Marketing Communications: You may opt out of receiving promotional messages at any time.

To exercise these rights, please contact us at [email protected] or let our support team know via 24/7 live chat.

80hi strictly provides services only to users aged 21 and above. We do not knowingly collect information from any minor. An age verification process is conducted at the time of account registration.

If we become aware that a minor has created an account, that account will be suspended immediately and the related information will be deleted.

If you suspect that a minor is using 80hi, please let us know straight away.

80hi operates a global online platform for users in Bangladesh. This means that some information may be stored or processed on servers outside Bangladesh. Wherever your information is processed, we ensure that the protection standards described in this Policy are maintained.

Our technology partners and cloud service providers are bound by internationally recognised data protection agreements.

80hi reserves the right to update this Privacy Policy from time to time. When changes are made, we will:

• Publish the updated policy on this page.
• Update the "Last updated" date at the top of the page.
• Send a notification by email or on the platform for significant changes.

If you continue to use 80hi after any changes, it will be taken as your acceptance of the updated policy. We recommend reviewing this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. The 80hi support team is always ready to assist you in both Bengali and English.

We generally respond to your requests as quickly as possible. We give privacy-related matters the highest priority.

For more information, also visit our Terms & Conditions and Responsible Gaming pages.